Webby Award
3x Winner
World Design Capital
Ambassador
Good Design
Good Design Award
UX Speakeasy
Board of Directors ('22-'25)
Companies are prioritizing AI, but most initiatives slam into the reality of organizational friction.
When Business, Product, Design, and Engineering operate in silos, even the strongest technical capabilities stall at the pilot phase.
I build the systemic bridges that clear this hurdle: connecting strategic intent to execution to turn fragmented demos into unified, scaled adoption.
Bridging the gaps between intent and technical execution.
Strategic Intelligence
Aligning high-level business objectives with product roadmaps to ensure every decision drives ROI.
Agentic Architecture
Designing the seamless loop between human intent and machine execution. We map raw LLM outputs into safe, structured workflows that prevent automation anxiety.
Operational Governance
Building the systems and guardrails that allow AI-human hybrid teams to scale. This establishes transparent trust UX and clear decision boundaries for regulated environments.
Adoption Instrumentation
Measuring outcomes, not just API calls. We define and track behavioral metrics (override rates, time-to-decision) to ensure the Alignment Engine drives daily adoption.
The Trust & Adoption Layer
01
Efficiency
Streamlining cognitive load, not just click paths. Good workflow design anticipates operator needs and pre-loads context, reducing the time spent finding right information.
02
Trust
Designing transparent, governable feedback loops. System confidence requires explicitly explaining "why" a model made a recommendation, including sources, citations, and risk-levels.
03
Ease of Use
Making advanced capability feel like native intuition. Interface patterns should stay familiar, gently introducing new capabilities within workflows people already know.
04
Foundations
Creating resilient component systems for AI UI. Standardized design tokens ensure generative content is presented consistently, building structural reliability.
05
Cost
Measuring outcome impact, not just token usage. A successful implementation bridges the gap between infrastructure cost and business value generated by user action.
Latest Insights
Beyond the Chatbox: Structuring UI for Specialized Agents
Why conversational UI is hitting a wall in enterprise contexts, and how structured layouts lead to higher task completion rates.
Friction is a Feature: Intentional Slowdowns in High-Stakes AI
In medical or financial decision workflows, making it too easy to approve an AI suggestion increases error rates. Designing the right friction points.
Rapid MVP Workflow Setup
A focused implementation sprint for one approved workflow in your existing stack, designed to improve execution clarity and follow-through.
View Pilot Details